#Horizon bcbs nj verification

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Our content is intended to be used for general information purposes only. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. I would not trust their call center staff to successfully navigate putting on eyeglasses in the right direction.ĬonsumerAffairs is not a government agency. I can only imagine the infuriating process that must be. God forbid someone actually calls in with a claim. Yet, they still couldn't tell me what was on the bill that their website was having an error displaying? I have had nothing but problems with this company.

#Horizon bcbs nj verification

When I went to ask what the 'adjustment' was on the one bill that their website conveniently had errors in loading, I was told by their call center 'We can't tell you what's on the bill.' They went through all of the verification questions to ensure I wasn't just some random person. We finally got that straightened out, then they back-charged a new employee addition by two months even though they never sent her a card or any indication that her coverage had been started. Their answer? 'We only communicate through the mail' even though they actually confirmed on the phone that they had the wrong address on file, AND that they had the correct address on the application! Okay, so they won't communicate except through the mail, but they can't reach us by mail. Well, we worked out immediate payment to keep the account current, and when I found out that they had the wrong address, I brought it to their attention. So, I know this is not the FIRST time that Horizon has stomped on its members, including - on me!

Horizon is a greatly experienced, huge, well-oiled, insurance machine. So, if you are shopping for a good health insurance plan, I unfortunately, no longer recommend Horizon Blue Cross Blue Shield of New Jersey! I would like to think that I am the only customer this company is dumping on. And I ain't seen one, sensible Horizon resolution statement about bills being paid. Those same health providers who Horizon paid when I had Horizon NJ Health, now mail ME some of their bills! And when I call Horizon, their agents say they'll research my unpaid bills, and will get back to me in 30 days. But I manage to talk to Horizon agents who give doctors and me, daily runarounds, while not doing their job of renewing my ** prescription.Īnd my grogginess and no **, are not my only problems with Horizon, my ex-friend! My filthy rich, former friend, isn't paying all of my doctors and behavioral therapists.

Horizon decided it wouldn't do crap for ME, as Horizon let my ** run out, instead of swiftly renewing it last month! I am so groggy now. It should be perfect for me, since Horizon sales agents and literature, say it conveniently provides my Medicare and Medicaid benefits, in one plan, with no out-of-pocket costs for me! But, nah. I turned again to Horizon, which offers its Horizon NJ Total Care HMO D-SNP.